Studio Policies, Terms and Conditions
The Studio is open Monday to Friday from 11:00AM to 7:00PM; and on Saturdays from 9:00AM to 7:00PM. The studio is closed on Sundays. All coaching sessions (music or business) are by appointment only.
Duration of lessons
All individual or group lessons and all coaching sessions are conducted for one hour per week. As a policy, the Studio does not accept 30-minute lessons except for students below 7 years old and those with special needs.
Booking and Registration
Registration and bookings for all lessons and coaching sessions must be done online via our website: https://www.bennoynay.com/bnms-booking-registration. All bookings are confirmed by email or telephone call from Ben Noynay only.
Advance Payment Policy
Once the Enrolment Form is duly completed, submitted and accepted, the student is now officially enrolled, and a total of ten lessons must be paid in full prior to start of first lesson.
No Refunds Policy
No refund of fees will be allowed for lessons missed. Notification of absence must be received at least 24 hours prior to the scheduled session to be eligible for a make-up lesson. If the teacher cancels a lesson, the teacher will undertake to make necessary adjustments, as far as that may be possible. Additional lessons agreed to by the parents will be charged at the official advertised rate.
Termination of Lessons Policy
Music lessons may be terminated by either the teacher or the student, or the student's parents or guardians by giving a 14-day Notice either by email or text message. When the Termination Agreement is finalised, any remaining paid lessons will still be serviced by the teacher as the studio operates a "No Refunds Policy" (see item No. 5 above).
Make-up Lessons Policy
All make-up lessons must be done during school holidays at the same time and day as the student’s regular schedule.
At the start of Term 4, all returning students are required to pay a non-refundable Reservation Fee of $100.00 in order to keep the scheduled day and time of their lessons for the following year.
Students arriving late will not have their lesson/coaching time extended. If a student is more than fifteen minutes late the teacher will still conduct the music lesson/coaching session until the allocated time is consumed and full payment still applies.
Care of Students
The Studio is not responsible for providing care for students. Parents with students under the age of 6 are asked to remain in the Studio waiting area during lessons. Young students are not to be left at the Studio for an excessive time before or after lessons.
Responsibility to be Aware of Dates and Events
It is the responsibility of the parent or adult student to be aware of Studio activities such as recitals, AMEB enrolment and exam dates as well as dates the Studio is open and closed. We will make every effort to inform all students of activities by posting them within the Studio, on the website, our Facebook Page and by email. Please notify the Studio immediately of any change of address, email or telephone number.
Street parking is available outside the Studio premises.